[A computer on a desk with several pencils in a pencil holder. The computer screen has the words Tax Compliance Verification (TCV) Online Service and a link to the website. https://www.ontario.ca/page/check-your-tax-compliance-status.]
Voiceover: Welcome to the Tax Compliance Verification (TCV) Online Service video. Here you will learn how to check a tax compliance status online. There are a few steps to do this, so let’s go through the steps together. The link to the online portal shown here will be available on the last page of this video for you to access.
[A close-up image of a woman’s hands typing on a keyboard. A large white circle with the words “Step 1, Create an Account” appear in the top left corner of the screen.]
Voiceover: " Step 1. We will start by creating an account."
[A computer on a desk with several pencils in a pencil holder. The computer screen has the home page of the “Check your tax compliance status” website on it. The cursor points to a button that says sign-in or register for TCV.]
Voiceover: "When you access the link provided, it will direct you to the Check Your Tax Compliance Status page. On this page you will select the Sign-in or Register for TCV button."
[Background is a wooden table with a blurred bookshelf behind it. Forefront is a screen shot of the My Ontario Account login page. The cursor points to the “Create Account” link.]
Voiceover: " You will be directed to the My Ontario Account page. My Ontario Account registration is a one-time registration. Select “Create Account” if you are not already registered."
[Background is a wooden table with a blurred bookshelf behind it. Forefront is a screen shot of the My Ontario Create Account page. The cursor points to the email field and moves to the password field. The requirements for a valid password are indicated with a turquoise rectangle. Next, the cursor points to the “Terms of Service” link, then to the “I agree to the Terms of Service” check box. The cursor then moves to the “Create Account” button.]
Voiceover: “To create an account, you will start by entering your email address and creating a password. Please note the requirements listed for a valid password. Next, select the link to review the “Terms of Service”, followed by selecting the “I agree to the Terms of Service” check box. Finally, select “Create Account”.”
[Background is a wooden table with a blurred bookshelf behind it. Forefront is a screen shot of the “Verify your email” page. There is a field to enter the verification code received.]
Voiceover: “You will now receive a Activate My Ontario Account email directing you to complete your account activation.”
[A video shows a woman looking at her cell phone screen. A large white circle with the words “Check Your email!” appears in the top right corner of the page.]
Voiceover: "Retrieve this email to continue the My Ontario Account registration process."
[Background is a wooden table with a blurred bookshelf behind it. Forefront is a screen shot of the verification email showing the verification code ”693322”, and an “Activate your account” link. Both are framed with a turquoise rectangle. The wording “This activation link and code will expire in 30 minutes” has a turquoise rectangle around it. Below that, the following message is shown. “If you did not activate your account within 30 minutes of receiving this email, you can easily resend another activation email within 24 hours of creating your account: Navigate to the government service you are trying to access and sign in. Follow the steps on the “Verify with your email” screen to complete account activation.”.]
Voiceover: "In the email, retrieve the verification code, or select the link “Activate your account” which will validate your email address. You will then be re-directed to the My Ontario Account page to continue the registration process. If the activation link or verification code has expired, please follow the instructions provided in the email to start the process again.”
[Background is a wooden table with a blurred bookshelf behind it. Forefront is a screen shot of the “Verify your email” page with the verification code “693322” entered. The cursor is over the “Verify” button.]
Voiceover: "Enter the verification code from your email. Select “Verify” to complete your account validation and proceed with the TCV registration process."
[A close-up image of a woman’s hands typing on a keyboard. A large white circle with the words “Step 2, Register” appear in the upper left corner of the screen.]
Voiceover: "Step 2. Now that you have created an account, it is time to complete your e-services registration.”
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the registration page is in the foreground. The first name, last name, email and phone number are populated on the screen in the appropriate fields with mock data. The business fields are then populated with business legal name, business trading name, and business number using mock data. A turquoise rectangle appears around the business legal name and the 9-digit business number. They then disappear and a turquoise rectangle appears around the trading name.]
Voiceover: "The registration page requires you to complete all the required fields. Required fields are indicated with a red asterisk. You will enter your first name, last name, email address, and phone number. Next, enter your business information. This includes your business legal name, business trading name, and business number (BN). The business legal name and nine-digit business number must match. Note that business trading name is an optional field."
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the registration page is in the foreground. The fields are all populated with mock data and the screen zooms in on the “I do not have a business number” check box area. The “I do not have a business number” and the check box beside it has a turquoise rectangle around it.]
Voiceover: "If you do not have a BN, you are required to supply a business address.Select the “I do not have a business number” check box to reveal the business address fields."
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the business fields page is in the foreground. The business fields are populated with mock data. Cursor is on the terms and conditions link with a turquoise rectangle around it. The cursor and rectangle then appear on the “confirm the terms and conditions” checkbox. A check mark is visible in that box.]
Voiceover: "If you do not have a BN, complete the business address fields indicated. Next, review the “Terms and Conditions” by selecting the link. Select the “Accept the Terms and Conditions” check box."
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the registration page is in the foreground with all fields completed and a check box in the terms and conditions box. The cursor is on the submit button.]
Voiceover: "To submit this information, select “Submit".
[A close-up image of a woman’s hands typing on a keyboard. A large white circle with the words “Step 3, Enroll” appear in the top left corner of the screen.]
Voiceover: " Step 3. Now that you have created an account and registered, it is time to enroll in the Tax Compliance Verification service."
[A computer on a desk with several pencils in a pencil holder. The computer screen has the “My Enrollments” screen shot with Tax Compliance Verification in a box under “Service(s) Available for Enrollment”. The word “Selected” is in the top left corner of the box. There is a turquoise rectangle around the “Service(s) Available for Enrollment”. The cursor is pointing to the “Services Available for Enrollment” box.]
Voiceover: "After registering, you must enroll in Tax Compliance Verification by selecting it."
[A computer on a desk with several pencils in a pencil holder. The computer screen has the “My Enrollments” with TCV under “Service(s) Available for Enrollment”. The cursor is on the “Terms and Conditions” link with a turquoise rectangle around it. The cursor and rectangle then appear on the “confirm the terms and conditions” checkbox. A check mark becomes visible in that box. The cursor is then shown over the “Enroll” button.]
Voiceover: “Read the “Terms and Conditions” by selecting the link. Accept the “Terms and Conditions” by selecting the check box. Select “Enroll”.”
[A computer on a desk with several pencils in a pencil holder. The computer screen has the “Enrollments” page with the fields, “Legal Name, Contact First Name, Contact Last Name, Telephone Number, and Contact Email” populated with mock data. The cursor is over the “Submit” button.]
Voiceover: “On the enrollment screen, you will select “Submit”.”
[A computer on a desk with several pencils in a pencil holder. The computer screen has the enrollments page with the TCV box now under “My Enrollments”. The cursor is pointing to the TCV box under “My Enrollments” and the box has a turquoise rectangle around it
Voiceover: “The TCV box now appears under “My Enrollments”. Select the “Tax Compliance Verification” box to request a TCV number.”
[A computer on a desk with several pencils in a pencil holder. The computer screen has the “Request TCV Number” page displayed. The “Request TCV Number box and has a turquoise rectangle around it and the cursor pointing to it. There is also a “Learn About TCV” box with a turquoise rectangle around it, and a “FAQ” box. Below, the TCV number and compliance status “Pending” have a turquoise rectangle around them.]
Voiceover: “Your TCV number is generated and displayed here. Select the “Request TCV Number” to update your compliance status from pending status to compliant or non-compliant status. Help is available through the “Learn About TCV” box on this screen.”
[A warning page is displayed with a yellow triangle and an exclamation point in it. A white circle with turquoise border appears and states, “Only those registering with no business number will see this screen.”. The text on the warning page then explains that you are proceeding without a business number. It asks you to review the following statement and indicate your response. The statement is as follows: “I hereby certify that at the time of requesting a tax compliance verification number, “The Best Store Ever”, does not have a business number, and is not subject to the Harmonized Sales Tax or any Ontario tax statutes whether administered by the Ontario Ministry of Finance or by the Canada Revenue Agency.”. There is a check box and the words “Check to Continue to the Tax Compliance Verification”. The cursor is pointed to the check box, and the box has a check mark in it. The cursor then points to the “Next” button.]
Voiceover: “Please note, only those registering without a business number will see this screen. If you do not have a business number at the time of registration, you will attest that you are not subject to Provincial and/or Federal tax obligations. You can always add your business number to your profile later. Select the check box to continue to the tax compliance verification. Select “Next”.”
[A close-up image of a woman’s hands typing on a keyboard. A large white circle with the words “Step 4, Verify” appear.]
Voiceover: " Step 4. Next, we will verify your compliance status."
[A computer on a desk with several pencils in a pencil holder. A screen shot of the “Request TCV Number” page is displayed. The “Request TCV Number box and has a turquoise rectangle around it and the cursor pointing to it. There is also a “Learn About TCV” box and a “FAQ” box. Below those boxes the “Business Name”, “Business Number”, “Compliance Verification Number”, and “Compliance Status” are listed. There is a turquoise rectangle around the “Compliance Verification Number” and “Compliance Status”.]
Voiceover: “Now, select “Request TCV Number” to verify your compliance status. Please note, you will always have the same TCV number. Include this number on your request for bid or licensing application.”
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the “Step 1 - Attach FBC Letter” page is displayed. Tabs indicating “Step 1 – Attach FBC Letter”, Step 2 – Compliance Check”, and “Step 3 – Results Summary” are listed as tabs cross the top of the page. They all have a turquoise box around them. The question “Do you have a valid Filing and Balance Confirmation letter?” has a turquoise rectangle around it and underneath it the options “Yes”, “No” and “I don’t know” are listed. “Yes” is selected and has a turquoise rectangle around it. On “Step 2” and “Step 3”, the rectangle disappears, but remains on “Step 1”. A turquoise rectangle around the question mark icon appears.]
Voiceover: “On this screen, you will select “Yes”, confirming that you have a valid Filing and Balance Confirmation (FBC) letter from Canada Revenue Agency. The system will prompt you based on your tax obligations. In this example, this business is required to file Corporations Tax and/or Harmonized Sales Tax (HST). Verifying your compliance is done in three easy steps. Step 1 will be attaching your FBC letter. The FBC letter issued by the Canada Revenue Agency confirms if Corporations Tax and/or HST obligations have been met. You are required to upload a new letter annually. If you require more information, select the question mark icon.”
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the “Step 1 - Attach FBC Letter” page is displayed. Tabs indicating “Step 1 – Attach FBC Letter”, Step 2 – Compliance Check”, and “Step 3 – Results Summary” are listed as tabs cross the top of the page. The “Yes” option is selected. The curser is on the “Choose File” button.]
Voiceover: “Select “Choose File” to locate and attach your FBC Letter.”
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the “Step 1 - Attach FBC Letter” page is displayed. Tabs indicating “Step 1 – Attach FBC Letter”, Step 2 – Compliance Check”, and “Step 3 – Results Summary” are listed as tabs cross the top of the page. The “Yes” option is selected under the question “Do you have a valid Filing and Balance Confirmation letter?”. Under the “File Details” heading the file name and file size are now listed. The cursor is pointing to the “Upload the File” button.]
Voiceover: “Once the FBC Letter is listed under “File Details”, you will then select “Upload the file”.”
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the “Step 2 - Compliance Check” page is displayed. Tabs indicating “Step 1 – Attach FBC Letter”, Step 2 – Compliance Check”, and “Step 3 – Results Summary” are listed as tabs cross the top of the page. There is a turquoise rectangle around the “Step 2” tab. The words “Your request is being processed” are displayed with a loading bar showing the progress of the upload below it.]
Voiceover: “Step 2 is the compliance check. This is a real time validation of the FBC letter and verification of Ontario tax compliance. Sit tight and wait, your compliance check will be completed shortly. If the system times out, you can retry or contact the Ministry of Finance for help.”
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the “Step 2 - Compliance Check” page is displayed. Tabs indicating “Step 1 – Attach FBC Letter”, Step 2 – Compliance Check”, and “Step 3 – Results Summary” are listed as tabs cross the top of the page. There is a turquoise rectangle around the “Step 2” tab. The words “Your request is being processed” are displayed with a completed loading bar showing that the upload is completed. Under the completed loading bar are 3 green check marks beside each of the following tasks: “Uploading FBC Letter”, “Processing Information”, and “Generating Result Summary”. There is a cursor over the “View Summary” button located below the task list.
Voiceover: “When the compliance check has completed, you will then select the “View Summary” button to view the results summary page.”
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the “Step 3 – Results Summary” page is displayed. Tabs indicating “Step 1 – Attach FBC Letter”, Step 2 – Compliance Check”, and “Step 3 – Results Summary” are listed as tabs cross the top of the page. There is a turquoise rectangle around the “Step 3” tab. The words “Compliant” are displayed with a green check mark beside it. There is a turquoise rectangle around the word “Compliant” and the check box. Below, there is a chart called “Tax Compliance Verification Summary” with the following listed underneath it: “Business Name”, “Business Number”, “Compliance Verification Number”, and “Compliance Status”. There is a “Download TCV Certificate” button.]
Voiceover: “Step 3 will allow you to view your summary page. The summary shows your current tax compliance status. Note: Ensure you always remain compliant with your tax obligations. If your account is non-compliant, instructions will be provided on this screen.”
[Background is a wooden table with a blurred bookshelf behind it. A screen shot of the “Step 3 – Results Summary” page is displayed. Tabs indicating “Step 1 – Attach FBC Letter”, Step 2 – Compliance Check”, and “Step 3 – Results Summary” are listed as tabs cross the top of the page. There is a turquoise rectangle around the “Step 3” tab. The words “Compliant” are displayed with a green check mark beside it. Below, there is a chart called “Tax Compliance Verification Summary” with the following listed underneath it: “Business Name”, “Business Number”, “Compliance Verification Number”, and “Compliance Status”. There is a “Download TCV Certificate” button with a turquoise rectangle around it and the cursor on it, the cursor then moves down to the “Home” button below.]
Voiceover: “Select “Download TCV Certificate” to download a compliant TCV Certificate for your records. Select “Home” to return to the home screen.”
[A computer on a desk with several pencils in a pencil holder. A screen shot of the “Request TCV Number” page is displayed. The “Request TCV Number box and has a turquoise rectangle around it. There is also a “Learn About TCV” box and a “FAQ” box. Below those boxes the TCV Certificate Summary with “Business Name”, “Business Number”, “Compliance Verification Number”, and “Compliance Status” listed. There is a turquoise rectangle around these 4 fields.]
Voiceover: “Your current TCV status will be shown on this home page. Select “Request TCV Number” only if a new verification is needed. For example, you have a new FBC letter to upload. Compliance status may change if payments are not made or returns are overdue, but the TCV Number is always valid, you can use it for all procurements, contracts, and licenses etc. Your compliance status remains valid as long as tax obligations are compliant, but please note, you may have to reconfirm your tax compliance annually.”
[A computer on a desk with several pencils in a pencil holder. The computer screen has the words Tax Compliance Verification Online Service and a link to the website. https://www.ontario.ca/page/check-your-tax-compliance-status.]
Voiceover: “You have now completed the Tax Compliance Verification Online Service instruction video. Please select the link shown here to check a tax compliance status online.”