[Title: Introduction to the Consumer Protection Act 2002]
Narrator: Introduction to the Consumer Protection Act 2002.
The Consumer Protection Act sets out consumer protection rules in Ontario. It governs most personal and household transactions between consumers and businesses, including online, in-store, and door to door sales.
The act helps to establish good consumer business relationships.
A business that is compliant with the Consumer Protection Act fosters trust with its customers and across the business community.
While the act does not apply to all products and services, here are some examples of key consumer protection rules.
Within ten calendar days of entering a contract, the Consumer Protection Act gives consumers the right to cancel certain agreements without a reason. A product or service must be delivered or provided within 30 calendar days of the agreed upon date, in a contract, or by an amended date agreed to by a consumer in writing.
If this does not happen, a consumer can cancel the contract and receive a refund.
A business cannot charge more than 10% over the estimated price unless the consumer agrees.
In 2023, the Ontario government introduced a new Consumer Protection Act, which, when it comes into effect, will renew and update Ontario's consumer protection laws.
For more information or to request a copy of our Business Guide to Consumer Protection, contact toll free1-800-889-9768. Toll free to 1-877-666-6545 or CPOBusiness Education@Ontario.ca
[Consumer Protection Ontario logo]